Return & Exchange Policy

In Zephy Clothing Brand, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return and exchange process to ensure a smooth shopping experience. Please review the following guidelines before initiating a return or exchange request.

Eligibility for Returns and Exchanges

Items purchased from Zephy may be eligible for return or exchange if the request is made within 7 Days of receiving the order. The product must be unused, unworn, unwashed, and in its original condition with all tags, labels, and packaging intact. Any item that shows signs of use, damage, or alteration may not qualify for return or exchange.

Non-Returnable Items

For hygiene and quality assurance reasons, certain items may not be eligible for return or exchange. These may include items purchased on clearance or sale, customized or personalized products, and products marked as non-returnable on the product page. Please review product descriptions carefully before placing an order.

Exchange Process

If you would like to exchange an item for a different size, color, or product, you may submit an exchange request through our customer support team. Once the returned item is received and inspected, we will process the exchange according to product availability. If the requested item is not available, store credit or an alternative option may be offered.

Return Process

To initiate a return, customers should contact our support team with their order number and reason for return. Our team will provide instructions for returning the item. Once the product is received and inspected, eligible refunds or store credits will be processed within the specified processing time.

Refund Policy

Refunds are processed after the returned item has been inspected and approved. Depending on the payment method used at the time of purchase, refunds may be issued to the original payment method or as store credit. Processing times may vary depending on the payment provider or bank policies.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact our support team within 48 hours of delivery. We may request photos of the item to verify the issue and arrange a replacement or refund accordingly.

Shipping Charges for Returns

We aim to provide a convenient and hassle-free return experience for our customers. Therefore, return shipping charges are completely free for eligible return or exchange requests made within the specified return period. Customers can contact our support team to initiate the return process, and we will provide the necessary instructions for returning the item without any additional shipping cost.

Please ensure that the product meets the return eligibility requirements, including being unused, unworn, and in its original condition with all tags and packaging intact. If the returned item does not meet our return guidelines, the request may not be approved.

Contact Us

If you need assistance with a return or exchange request, please contact our customer support team:

Zephy Clothing Brand
Email: zephypk1@gmail.com
Phone: +92 324-8615270
Website: zephy.pk

Our team will be happy to guide you through the return or exchange process.